Returns

If for any reason you are unhappy with your purchase please return it to us (unused/unworn still in original packaging) within 14 days quoting your Order Number and advise whether you would like a replacement or a refund. This also applies in the unlikely event of a Faulty item. Please mark the parcel "Returns Department" and let us know the reason for the return

Return postage and packing costs will be met by the customer (except for faulty/damaged items) but no postage and packing charges will be added for exchanged items. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.

Prices

Prices include VAT at 15% where applicable

Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be priced incorrectly. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We are not obliged to supply goods at the incorrect price.

Secure Payments

Swimmershop uses PayPal to process online orders. PayPal has been audited and approved by all of the major UK acquiring banks.

Your payment card transaction and payment information is managed by PayPal using the latest encryption techniques for secure processing. We do not keep your card details on file, nor do we see them at any stage.

Please note you do not have to have an account with Paypal to purchase your goods. A simple credit/debit card transaction is all that is required.