Shop
Delivery Information
Delivery Charges
UK: £1.95 per order
Europe: £4.95 per order
Worldwide: £6.95 per order
When will the order be delivered?
For all orders shipped within mainland United Kingdom, delivery should be between 24 to 48 hours from despatch.
All products will be shipped as soon as possible (subject to payment authorisation and availability). Any items which are out of stock will be shipped as soon as your order is complete.
Generally goods are sent on a next day or two day service - this will be advised via e-mail when the ordered is despatched - and they will usually be delivered between 0800 and 1700 Monday to Friday (and Saturday for some Royal Mail services).
Terms and Conditions
Returns
If for any reason you are unhappy with your purchase please return it to us (unused/unworn still in original packaging) within 14 days quoting your Order Number and advise whether you would like a replacement or a refund. This also applies in the unlikely event of a Faulty item. Please mark the parcel "Returns Department" and let us know the reason for the return
Return postage and packing costs will be met by the customer (except for faulty/damaged items) but no postage and packing charges will be added for exchanged items. Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.
Prices
Prices include VAT at the current rate where applicable
Although we endeavour to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be priced incorrectly. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We are not obliged to supply goods at the incorrect price.
Secure Payments
Swimmershop uses PayPal to process online orders. PayPal has been audited and approved by all of the major UK acquiring banks.
Your payment card transaction and payment information is managed by PayPal using the latest encryption techniques for secure processing. We do not keep your card details on file, nor do we see them at any stage.
Please note you do not have to have an account with Paypal to purchase your goods. A simple credit/debit card transaction is all that is required.